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Troubleshooting PKI
Failed to retrieve a CA certificate
Symptom
Failed to retrieve a CA certificate.
Analysis
Possible reasons include the following:
• The network connection is not normal. For example, the network cable might be damaged or loose.
• No trusted CA is specified.
• The URL of the registration server for certificate request is not correct or not configured.
• No authority is specified for certificate request.
• The system clock of the switch is not synchronized with that of the CA.
Solution
• Make sure that the network connection is physically normal.
• Check whether the required commands are configured properly.
• Use the ping command to check whether the RA server is reachable.
• Specify the authority for certificate request.
• Synchronize the system clock of the switch with that of the CA.
Failed to request a local certificate
Symptom
Failed to request a local certificate.
Analysis
Possible reasons include the following:
• The network connection is not normal. For example, the network cable might be damaged or loose.
• No CA certificate has been retrieved.
• The current key pair has been bound to a certificate.
• No trusted CA is specified.
• The URL of the registration server for certificate request is not correct or not configured.
• No authority is specified for certificate request.
• Some required parameters of the entity DN are not configured.
Solution
• Make sure that the network connection is physically normal.
• Retrieve a CA certificate.
• Regenerate a key pair.
• Specify a trusted CA.
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