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Troubleshooting EAD fast deployment
Web browser users cannot be correctly redirected
Symptom
Unauthenticated users are not redirected to the specified redirect URL after they enter external website
addresses in their web browsers.
Analysis
Redirection does not happen for one of the following reasons:
• The address is in the string format. The operating system of the host regards the string as a website
name and tries to resolve it. If the resolution fails, the operating system sends an ARP request, but
the target address is not in the dotted decimal notation. The redirection function does redirect this
kind of ARP request.
• The address is within a free IP segment. No redirection takes place, even if no host is present with
the address.
• The redirect URL is not in a free IP segment, no server is using the redirect URL, or the server with
the URL does not provide web services.
Solution
• Enter a dotted decimal IP address that is not in any free IP segment.
• Make sure that the network access device and the server are correctly configured.
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