2–8 Quick Setup & Getting Started Guide
Getting Started
Solving General Problems
You may be able to easily resolve the minor problems described in
this section. If a problem persists and you are unable to resolve it
yourself or if you feel uncomfortable about performing the operation,
contact your HP authorized reseller or service provider.
Problem Cause Solution
Computer will not turn on. Computer is not connected
to an external power
source.
Connect to an external power source.
Cables to the external
power source are
unplugged.
Ensure that cables connecting the
computer to the external power source
are plugged in properly and the wall
outlet is active.
A defective PCI or ISA card
has been installed.
Remove any expansion board that was
just installed.
Drive power, data, or power
supply cables may not be
properly connected.
Reseat drive power, data, and power
supply cables.
The unit temperature was
exceeded. The fan may be
blocked.
1. Unit is in an exceedingly hot
environment. Let it cool down.
2. Ensure that computer air vents are
not blocked and internal fan is
running.
Contact HP authorized reseller or
service provider.
Power line selector switch
on rear of computer chassis
is not switched to correct
line voltage (115V or
230V) (some models).
Select the proper AC voltage using the
slide switch.
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