D–32 437804-001 Service Reference Guide, dc5700
Troubleshooting Without Diagnostics
Solving CD-ROM and DVD Problems
Solving CD-ROM and DVD Problems
Problem Cause Solution
System will not boot from
CD-ROM or DVD drive.
The device is attached
to a SATA port that has
been disabled in the
Computer Setup utility.
Run the Computer Setup utility and
ensure the device's SATA port is
enabled in Storage > Storage
Options.
Legacy operating
system does not support
boot devices attached
to SATA4 or SATA5
ports.
Connect boot devices to SATA0 or
SATA1 ports.
Removable Media Boot
is disabled through the
Computer Setup utility.
Run the Computer Setup utility and
enable booting to removable media
in Storage > Storage Options.
Ensure CDROM is enabled in
Storage > Boot Order.
Network Server Mode
is enabled in Computer
Setup.
Run the Computer Setup utility and
disable Network Server Mode in
Security > Password Options.
Non-bootable CD in
drive.
Try a bootable CD in the drive.
Boot order not correct. Run Computer Setup and change
boot sequence in Storage > Boot
Order.
Drive not found (identified). Cable could be loose. Check cable connections.
The system may not
have automatically
recognized a newly
installed device.
See reconfiguration directions in the
Solving Hardware Installation
Problems section. If the system still
does not recognize the new device,
check to see if the device is listed
within Computer Setup. If it is listed,
the probable cause is a driver
problem. If it is not listed, the
probable cause is a hardware
problem.
If this is a newly installed drive, run
the Computer Setup utility and try
adding a POST delay under
Advanced > Power-On.
The device is attached
to a SATA port that has
been disabled in
Computer Setup.
Run the Computer Setup utility and
ensure the device's SATA port is
enabled in Storage > Storage
Options.
Drive responds slowly
immediately after
power-up.
Run Computer Setup and increase
the POST Delay in Advanced >
Power-On Options.
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