Getting Started Guide 41
Chapter 4: Troubleshooting
You can receive customer support from both Verizon Wireless and HP.
For questions about Mobile Broadband service or VZAccess Manager software, access
support online 24 hours a day, seven days a week at http://verizonwireless.com/support.
For computer hardware, other software, or computer repair inquiries, contact HP Support at
1-800-474-6836 or visit them online at http://hp.com/support.
If the information provided in your Getting Started Guide or Learning Center does not
address your questions, you can contact HP Customer Support at: http://hp.com/go/contactHP.
Here you can:
■ Chat online with an HP technician.
✎
When technical support chat is not available in a particular language, it is
available in English.
■ E-mail HP Customer Support.
■ Find HP Customer Support worldwide telephone numbers.
■ Locate an HP service center.
The labels affixed to the computer provide information you may need when you troubleshoot
system problems or travel internationally with the computer.
■ Serial number label—Provides important information including the following:
Have this information available when you contact technical support. The serial number
label is affixed inside the battery bay.
Contacting customer support
Identifying the labels
Components
1
Product name
4
Warranty period
2
Serial number (s/n)
5
Model description
3
Part number/Product number (p/n)
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