Getting Started Guide 51
Chapter 6: Important consumer information
You may have been asked to leave a security deposit at the time you activated your wireless
service. You are eligible to receive your security deposit back at the end of 1 year of
uninterrupted service, or upon termination of your contract. Your deposit will automatically
be refunded after 1 year, with interest, provided that you have kept your account in “good
standing” (this means that you paid your bill continuously for one year in a timely manner).
This refund may take up to 3 billing cycles to be processed. If you are disconnected at any
time during the first year for lack of payment, you forfeit any interest accrued during that
time frame. If you terminate your service but have not paid your final bill, the deposit will be
applied to your account, and you will receive any remaining funds. If your service is
terminated after the initial 30-day Worry Free Guarantee period but before the end of your
minimum term, your deposit will be applied against any applicable early termination fee, in
addition to any outstanding balance, before a check is processed.
The FCC requires that wireless devices be operated in accordance with FCC rules and
regulations and under supervision of the licensee. Severe punishment can result from failure
to comply with the following regulations:
■ No person shall knowingly utter or transmit any false or fraudulent signal or distress
communication.
■ No person shall willfully or maliciously interfere with, or cause interference to, any
radio communication or signal.
■ It is unlawful to “listen in” on conversations intended for others or to divulge any
information thereby obtained.
■ No person shall utter any obscene, indecent or profane language by means of radio
communication.
Protect yourself from unwanted calls with the National Do Not Call Registry Program.
■
FCC regulations prohibit telemarketers from using automated dialers to call wireless numbers.
■ Personal wireless device users can add their wireless numbers to the National Do Not
Call Registry.
■ The federal government does not maintain a national wireless device registry.
You can register by either of the following methods:
■ By wireless device: 1-888-382-1222 from the number you wish to register.
■ Online at: http://www.donotcall.gov.
Your registration becomes effective within 31 days of signing up and is active for five years.
There is no cutoff date or deadline for registering.
Security deposit
FCC rules and regulations
National Do Not Call Registry
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