HP OMEN 25 User Manual

3 Support and troubleshooting
Solving common problems
The following table lists possible problems, the possible cause of each problem, and the recommended
solutions.
Problem Possible Cause Solution
Screen is blank or video is
ashing.
Power cord is disconnected. Connect the power cord.
Power is o. Press the rear panel power button.
NOTE: If pressing the power button has no eect, press and
hold the power button for 10 seconds to disable the Power
Button Lockout feature.
Video cable is improperly connected. Connect the video cable properly. Refer to Connecting the
cables on page 8 for more information.
System is in sleep mode. Press any key on the keyboard or move the mouse to
inactivate the screen blanking utility.
Video card is incompatible. Open the OSD menu and select the Input Control menu. Set
Auto-Switch Input to O and manually select the input.
Image appears blurred,
indistinct, or too dark.
Brightness setting is too low. Open the OSD menu and select Brightness to adjust the
brightness scale as needed.
Check Video Cable is
displayed on screen.
Monitor video cable is disconnected. Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is o
while connecting the video cable.
Input Signal Out of Range is
displayed on screen.
Video resolution and/or refresh rate
are set higher than the monitor
supports.
Change the settings to a supported setting (see Preset display
resolutions on page 22).
The monitor is o but it did
not seem to enter into a low-
power sleep mode.
The monitor's power saving control is
disabled.
Open the OSD menu and select Power Control, select Auto-
Sleep Mode, and then set auto-sleep to On.
OSD Lockout is displayed. The monitor's OSD Lockout function
is enabled.
Press and hold the Menu button on the rear panel for 10
seconds to disable the OSD Lockout function.
Power Button Lockout is
displayed.
The monitor's Power Button Lockout
function is enabled.
Press and hold the power button for 10 seconds to unlock the
power button function.
Button lockouts
Holding down the power button or Menu button for ten seconds will lock out the functionality of the buttons.
You can restore the functionality by holding the buttons down again for ten seconds. This functionality is only
available when the display is powered on, displaying an active signal, and the OSD is not active.
18 Chapter 3 Support and troubleshooting

HP OMEN 25 Specifications

General

3D	No
Panel type	TN
Pixel pitch	0.283 x 0.283 mm
Screen shape	Flat
Display diagonal	24.5 \
Display technology	LED
Native aspect ratio	16:9
Viewable size, vertical	302.6 mm
Contrast ratio (typical)	1000:1
Display number of colors	16.78 million colors
Viewable size, horizontal	543.7 mm
Display brightness (typical)	400 cd/m²
Supported graphics resolutions	640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 800 (WXGA), 1440 x 900 (WXGA+), 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080)
Certification	CE; ICES; VCCI; FCC; C-Tick; CB; TUV-GS; ISO-9241-307; cTUVus; TUV LBL; CCC; CEL; BSMI; KCC; Australia MEPS; E-standby; PSB; ISC; Microsoft WHQL Certification (Windows 10, Windows 8.1 and Windows 7); SmartWay Transport Partnership - NA only
Product color	Black
Country of origin	China
Market positioning	Gaming
VESA mounting	-
Tilt angle range	-5 - 23 °
USB hub version	3.2 Gen 1 (3.1 Gen 1)
VGA (D-Sub) ports quantity	0
USB Type-A downstream ports quantity	3
HP segment	Home
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Energy efficiency scale	A to G
Power consumption (max)	40 W
Annual energy consumption	35.3 kWh
Power consumption (standby)	0.5 W
Power consumption (typical)	30 W
Sustainability certificates	ENERGY STAR
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	20 - 70 %
Cables included	AC, HDMI, DisplayPort, USB
Harmonized System (HS) code	85285210

Weight and Dimensions

Depth (with stand)	227.5 mm
Width (with stand)	569 mm
Height (with stand)	407.9 mm
Weight (with stand)	4600 g
Depth (without stand)	62.8 mm
Height (without stand)	346.2 mm
Weight (without stand)	3550 g