4-1
4
Troubleshooting
This section describes how to troubleshoot the switch. For more information,
see the chapter “Troubleshooting” in the ProCurve Series 1810G Switch
Management and Configuration Guide, available on the ProCurve
Networking Web site,
http://www.hp.com/go/procurve/manuals.
This chapter describes the following:
■ basic troubleshooting tips (page 4-1)
■ diagnosing with the LEDs (page 4-2)
■ forgotten the IP address or password (page 4-3)
■ testing the switch by resetting It (page 4-4)
■ HP Customer Support Services (page 4-4)
Basic Troubleshooting Tips
Common problems and their solutions are listed in the following table.
For more information on possible network problems and their solutions, refer
to the technical note “Troubleshooting LAN Performance and Intermittent
Connectivity Problems”, which can be found on the ProCurve Networking
Web site,
http://www.hp.com/go/procurve, in the Information Library section.
Problem Resolution
Switch fails Power-On Self
Test (POST)
Troubleshoot using the LEDs. See “Diagnosing with the
LEDs” on page 4-2
Link light does not light when
a cable is connected.
The switch may be enabled in Green Mode, where port
Link and Mode LEDs would be off. Press the LED Mode
button to temporarily override Green Mode.
Look for loose or obviously faulty connections. If they
appear to be OK, make sure the connections are snug. If
that does not correct the problem, try a different cable.
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