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Troubleshooting
HP Customer Support Services
The switch will then complete its self test and begin operating with its
configuration restored to the factory default settings.
After completing this procedure, there will be no password, the IP address
will be returned to the default 192.168.2.10, and all configuration settings will
be returned to factory defaults.
HP Customer Support Services
If you are still having trouble with your switch, ProCurve Networking offers
support 24 hours a day, seven days a week through the use of a number of
automated electronic services. See the Software License, Warranty and
Support booklet that came with your switch for information on how to use
these services to get technical support. The ProCurve Networking Web site,
http://www.hp.com/go/procurve
also provides up-to-date support information.
Additionally, your ProCurve Networking authorized network reseller can
provide you with assistance, both with services they offer and with services
offered by ProCurve Networking.
Before Calling Support
Before calling your networking dealer or HP Support, to make the support
process most efficient, you first should have retrieved the following
information:
Information Item Information Location
• product identification, including mini-
GBICs
the front of the switch, and on labels on the
mini-GBICs
• details about the switch’s status includ-
ing the operating software (OS) ver-
sion, a copy of the switch configuration,
and contents of the Support file
Web interface
• copy of your network topology map, in-
cluding network addresses assigned to
the relevant devices
your network records
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