4 Support and Other Resources
Contacting HP
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP, collect the following information:
• Product model names and numbers
• Technical support registration number (if applicable)
• Product serial numbers
• Error messages
• Operating system type and revision level
• Detailed questions
Subscription Service
HP strongly recommends that customers register online using the Subscriber's choice web site:
http://www.hp.com/go/e-updates.
Subscribing to this service provides you with e-mail updates on the latest product enhancements,
newest driver versions, and firmware documentation updates as well as instant access to numerous
other product resources.
After subscribing, locate your products by selecting Business support and then Storage under
Product Category.
Related information
See the documentation provided with the drive installed in the enclosure.
Websites
• HP StoreEver Tape Systems website: http://www.hp.com/go/tape
• HP Technical Support website: http://www.hp.com/support
• Single Point of Connectivity Knowledge (SPOCK) website: http://www.hp.com/storage/spock
• White papers and Analyst reports: http://www.hp.com/storage/whitepapers
Typographic conventions
Table 1 Document conventions
ElementConvention
Cross-reference linksBlue text: Table 1 (page 20)
email addressesBlue, bold, underlined text
Website addressesBlue, underlined text: http://www.hp.com
Bold text
• Keys that are pressed
• Text typed into a GUI element, such as a box
• GUI elements that are clicked or selected, such as menu
and list items, buttons, tabs, and check boxes
Text emphasisItalic text
20 Support and Other Resources
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