IBM 88643RU - System x3850 - 8864 User Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a
trained service technician.
Error code Description Action
005-xxx-000 Failed video test.
1. Reseat the I/O board.
2. Replace the I/O board.
011-xxx-000 Failed COM1 serial port test.
1. Reseat the I/O board.
2. Replace the I/O board.
015-xxx-001 Failed USB test.
1. Reseat the I/O board.
2. Replace the I/O board.
015-xxx-015 Failed USB external loopback test.
1. Reseat the I/O board.
2. Replace the I/O board.
015-xxx-198 Remote Supervisor Adapter II SlimLine
installed or USB device connected during
USB test.
1. If a Remote Supervisor Adapter II SlimLine is
installed as an option, remove it and run the test
again.
2. Remove all USB devices and run the test again.
3. Reseat the I/O board.
4. Replace the I/O board.
020-xxx-000 Failed PCI Interface test.
1. Reseat the following components:
a. (Trained service technician only) PCI switch
card assembly
b. I/O board
2.
Replace the components listed in step 1 one at a
time, in the order shown, restarting the server
each time.
020-xxx-001 Failed hot-swap slot 1 PCI latch test.
1. (Trained service technician only) Reseat the PCI
switch card assembly.
2. (Trained service technician only) Replace the PCI
switch card assembly.
020-xxx-002 Failed hot-swap slot 2 PCI latch test.
1. (Trained service technician only) Reseat the PCI
switch card assembly.
2. (Trained service technician only) Replace the PCI
switch card assembly.
020-xxx-003 Failed hot-swap slot 3 PCI latch test.
1. (Trained service technician only) Reseat the PCI
switch card assembly.
2. (Trained service technician only) Replace the PCI
switch card assembly.
020-xxx-004 Failed hot-swap slot 4 PCI latch test.
1. (Trained service technician only) Reseat the PCI
switch card assembly.
2. (Trained service technician only) Replace the PCI
switch card assembly.
114 IBM System x3850 Type 8864: Problem Determination and Service Guide

IBM 88643RU - System x3850 - 8864 Specifications

General

Brand	IBM
Model	88643RU - System x3850 - 8864
Category	Server
Language	English