IBM 88643RU - System x3850 - 8864 User Manual

In the following example, the system-error log message indicates that the server
was turned on at the recorded time.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Date/Time: 2002/05/07 15:52:03
DMI Type:
Source: SERVPROC
Error Code: System Complex Powered Up
Error Code:
Error Data:
Error Data:
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The following table describes the possible system-error log messages and
suggested actions to correct the detected problems.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a
trained service technician.
System-error log message Action
1.5V Calgary PLL Power Good Fault
1. Reseat the I/O board.
2. Reseat the microprocessor tray.
3. (Trained service technician only) Replace the PCI board.
1.5V Power Good Fault
1. Reseat the I/O board
2. Reseat the microprocessor tray.
3. (Trained service technician only) Replace the PCI board.
1.8V Calgary 1 HSSIB Power Good Fault
1. Reseat the I/O board.
2. Reseat the microprocessor tray.
3. (Trained service technician only) Replace the PCI board.
1.8V Calgary 2 HSSIB Power Good Fault
1. Reseat the I/O board.
2. Reseat the microprocessor tray.
3. (Trained service technician only) Replace the PCI board.
1.8V Fault
1. If the light path diagnostics VRM LED is lit, replace the failing
VRM 3 or 4.
2. Reseat the following components:
a. Microprocessor tray
b. Power supply
c. Power backplane
3.
Replace the components listed in step 2 one at a time, in the
order shown, restarting the server each time.
2.5V Calgary HSSIB Power Good Fault
1. Reseat the I/O board.
2. Reseat the microprocessor tray.
3. (Trained service technician only) Replace the PCI board.
2.5V Calgary PLL Power Good Fault
1. Reseat the I/O board.
2. Reseat the microprocessor tray.
3. (Trained service technician only) Replace the PCI board.
Chapter 5. Diagnostics 131

IBM 88643RU - System x3850 - 8864 Specifications

General

Product ID	88643RU
Form Factor	Rack-mountable
RAM	Up to 64 GB
Processor	Intel Xeon
Hard Drive	SAS/SATA
RAID Support	RAID 0, 1, 10
Network	Integrated dual Gigabit Ethernet
Power Supply	Redundant power supply support
Operating System Support	Windows Server, Linux
Model	IBM System x3850 - 8864

Summary

Safety Information

Guidelines for Trained Service Technicians

Information for trained service technicians on identifying unsafe conditions.

Guidelines for Servicing Electrical Equipment

Guidelines for safely servicing electrical equipment.

Safety Statements

Important safety statements and warnings for product usage.

Chapter 1 Introduction

Related Documentation

Lists other relevant documentation provided with the server.

Features and Specifications

Summary of the server's features and technical specifications.

Server Controls, LEDs, and Connectors

Describes controls, LEDs, and connectors on the front and rear of the server.

System-Board Layouts

Illustrates connectors, LEDs, and jumpers on various internal boards.

Chapter 2 Configuration Information

Updating the Firmware

Instructions for updating server firmware to the latest levels.

Configuring the Server

Overview of server configuration utilities and programs.

Using the Configuration/Setup Utility Program

Details on using the Configuration/Setup Utility for server settings.

Chapter 3 Parts Listing

Server Replaceable Units

Lists components classified as CRUs and FRUs for replacement.

Power Cords

Details on IBM power cords and their usage in different regions.

Chapter 4 Removing and Replacing Server Components

Installation Guidelines

General guidelines and precautions before installing server components.

Working Inside the Server with Power On

Precautions for working inside the server while it is powered on.

Handling Static-Sensitive Devices

Procedures to prevent damage from electrostatic discharge.

Battery Replacement

Specific notes and steps for replacing the server battery.

Memory Module Installation

Details on DIMM types and installation sequences for memory modules.

Microprocessor Tray and Microprocessor Replacement

Details on replacing the microprocessor tray and microprocessor.

Chapter 5 Diagnostics

Diagnostic Tools Overview

Overview of tools available for diagnosing hardware problems.

POST Beep Codes

Description of POST beep codes and suggested actions.

Error Logs

Information on POST, BMC, and system-error logs.

POST Error Codes

List of POST error codes and recommended solutions.

Microprocessor Problems

Troubleshooting steps for microprocessor failures or issues.

Light Path Diagnostics

Using light path diagnostics to identify error sources via LEDs.

Solving Power Problems

General procedure for diagnosing and resolving power problems.

Solving Undetermined Problems

Guidance for issues not covered by specific troubleshooting steps.

Appendix A Getting Help and Technical Assistance

Before You Call

Steps to take before contacting IBM for support.

Using the Documentation

Information on accessing product documentation and resources.

Hardware Service and Support

How to obtain hardware service and support from IBM.

Appendix B Notices

Product Recycling and Disposal

Guidelines for recycling and disposing of the product and its components.

Electronic Emission Notices

Compliance statements for electronic emissions like FCC and IC.