AUTOVAC NOVA TROUBLESHOOT 19
Unable to power on Please charge before use. This is commonly caused due to low battery.
Abnormal behavior Power down and restart.
Unable to start cleaning Please charge before use. This is commonly caused due to low battery.
Unable to return to Auto Empty Base • There are too many obstacles near the Auto Empty Base. Please make sure there is a clear area
2 FT of space on either side and 5 FT in front of the Auto Empty Base.
• The Nova is out of range of the Auto Empty Base. Move the Nova closer to the Auto Empty
Base to re-establish connection.
Decrease in cleaning ability or dust falling out
from dustbin.
• The dustbin is full, please empty the dustbin.
• Check and clean the HEPA filter.
• Check that the brush is clear from obstruction.
Nova is not returning to the Auto Empty
Base after spot cleaning or after moving it far
from the Auto Empty Base.
After spot cleaning or moving the Nova far from the Auto Empty Base the Nova will re-generate
the map. If the Nova is far from the Auto Empty Base it may not be able to locate it. Please
manually dock the Nova to the Auto Empty Base to recharge.
Abnormal noise during cleaning Main brush, side brush or left/right wheel may be obstruction, Check underneath the Nova to
make sure it is clear from any obstruction. If there is an obstruction clear it and restart the Nova.
Unable to connect to Wi-Fi Wi-Fi signal is not good , please check that there is a strong Wi-Fi connection while paring. Make
sure the network is 2.4G and not 5G or dual band.
Unable to charge after docking Make sure there is no obstruction or heavy dust on both the Nova and Auto Empty Base
charging contacts.
Scheduled cleaning not working Please confirm that the Nova is connected to your Wi-Fi network. If the Nova is not connected
to the network you cannot synchronize the scheduled cleaning task.
PROBLEM SOLUTION
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