4 Troubleshooting
This chapter helps you identify and solve problems that might occur while using the
system.
For any issue, make sure you use the latest firmware and files. Firmware upgrades include
updates for the BIOS, baseboard management controller (BMC), and hot-swap controller
(HSC). Refer to “Additional Information and Software” for a link to the software updates.
In addition to the server firmware and files, you must also update any drivers used for
components you installed in your system, such as video and network drivers.
Intel provides a package called the “Platform Confidence Test” that may help with your
diagnostics. Refer to “Additional Information and Software” for a link to this software.
If you cannot resolve your server problems, refer to “Getting Help” for assistance.
System Boot Quiet Time
The power-on self test (POST) process includes a quiet time, during which the system
may appear hang. This may last as long as 40 seconds. Do not power off or reboot the
system during this time. The POST LEDs will indicate activity. They may alternate
blinking between amber and green. When the quiet time completes, the status LED will
change to solid green.
Resetting the System
Before going through in-depth troubleshooting, first attempt to reset your system using
one of the following methods:
To do this: Press:
Soft boot reset to clear the system memory and reload the operating
system.
<Ctrl+Alt+Del>
Clear system memory, restart POST, and reload the operating system. Reset button
Cold boot reset. Turn the system power off and then on. This clears
system memory, restarts POST, reloads the operating system, and halts
power to all peripherals.
Power off/on
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