Issue Possible Solutions
Battery power drains
quickly
■
Make sure the battery indicates a full charge following an overnight charge
(see LED Status Indicators).
■
If the IMR has been in a hot vehicle or in full sun, change location and allow
it to cool down.
■
If the previous troubleshooting suggestions do not solve the issue, replace
the battery.
USB connection
problems
■
If using Windows 7 or 8, install the Itron Mobile Radio USB drivers for
Windows 7 & 8 available for download from https://access.itron.com.
■
Inspect the radio and PC USB ports for damage, dirt, or other contaminants.
■
Inspect the USB cable and connectors for damage, dirt, or other
contaminants.
■
Ensure the USB cable is USB 2.0 compliant. Itron recommends using only
the supplied cables.
Bluetooth connection
problems
■
See your application’s user guide for setup information.
■
Ensure that the portable IMR and PC are near each other and the signal is
not blocked.
Radio will not turn off
Radio will not turn on
■
Disconnect the radio from external power sources and press the button firmly
for six seconds. This will force the radio to reset.
Table 8(continued)
Radio Readings Tips
The Itron Mobile Radio is used to receive the radio signals from ERT module equipped meters.
To maximize the radio performance, consider the following factors when collecting data.
■
Absorption. Conductive material such as steel, metallic pipe and siding, and tree leaves
and branches absorb more of a radio signal than concrete, bricks, sheet rock, plastic, and
wood. Due to absorption, you may have shorter readability distances in industrial or business
areas than in residential areas.
■
Shielding. When conductive materials are close together, as in metal partitions or narrow-
mesh fencing, they act as a shield and absorb the entire radio signal. Move a short distance
away from conductive material so the ERT module signal is not shielded. Keep moving to
assist in receiving signals that may be shielded. Metalized fabrics should not be worn over
the radio as they may severely reduce reading success.
■
Reflection. Radio signals can be reflected by some of the same types of conductive material
that absorb them. Move a short distance away from the reflective material to find the direct
ERT module signal or a strong reflected signal. Keep moving to assist in receiving signals
that may be reflected.
■
Interference. Radio signals may be interfered with by noise emanating from other sources
of radio signals operating at similar frequencies. This can affect readability. Common
sources of noise may be security systems, intercoms, or paging systems. Move to a location
where the effect of the noise is minimized.
01 September 2020 815-0410-00 45
Itron Mobile Radio User Guide Chapter 12 Troubleshooting
To Next Page
Loading...
General