12: Troubleshooting
Technical Support
If you are experiencing an error that is not described in this chapter, or if you are
unable to fix the error, you have the following options:
Technical Support US
Check our online knowledge base or send a question to Technical Support at
http://www.lantronix.com/support
.
Phone: (800) 422-7044 (US Only)
(949) 453-7198
Technical Support Europe, Middle East, and Africa
Phone: +33 (0)1 39 30 4172
+49 (0) 180 500 13 53 (Germany Only)
Email:
eu_techsupp@lantronix.com or eu_support@lantronix.com
Firmware downloads, FAQs, and the most up-to-date documentation are available at
www.lantronix.com/support
.
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix model number
Lantronix MAC number
Software version (on the first screen shown when you Telnet to port 9999)
Description of the problem
Status of the unit when the problem occurred (please try to include information
on user and network activity at the time of the problem).
xPico User Guide 76
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