v The PEW record is the 4-digit MT and 3-digit model, where model = “CTO”
(Example: 1829-CTO).
v eSupport will show both the CTO and CMV machine type models (Example:
1829-CTO and 1829-W15 will be found on the eSupport site.)
v The HMM will have the 4-digit MT and 3-digit CTO model only (Example:
1829-CTO). Again, CMVs are custom models and are not found in the HMM.
General
Announce Variant (GAV)
This
is a standard model (fixed configuration). GAVs are announced and offered to
all customers. The MTM portion of the machine label is a 4-digit MT and 3-digit
model, where model = a “fixed part number”, not “CTO” (Example: 1829-F1U).
Also, PEW, eSupport, and the HMM will list these products under the same fixed
model number.
FRU identification for CTO, CMV, and GAV products
There are three information resources to identify which FRUs are used to support
CTO, CMV, and GAV products. These sources are PEW, eSupport, and the HMM.
Using PEW
v PEW is the primary source for identifying FRU part numbers and FRU
descriptions for the key commodities for CTO, CMV and GAV products at a MT
- serial number level. An example of key commodities are hard disk drives,
system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory.
v Remember, all CTO and CMV products are loaded in PEW under the 4-digit MT
and 3-digit model, where model = “CTO” (Example: 1829-CTO). GAVs are
loaded in PEW under the 4-digit MT and 3-digit model, where model = a “fixed
part number”, not “CTO” (Example: 1829-F1U).
v PEW can be accessed at the following Web site:
http://w3-3.ibm.com/pc/entitle
Customers can also access PEW via
http://www-307.ibm.com/pc/support/site.wss/product.do?template=/warranty/
warranty.vm&sitestyle=lenovo
Select
Warranty lookup. Input the MT and the Serial number and the list of key
commodities will be returned in the PEW record under COMPONENT
INFORMATION.
v Business Partners using Eclaim will access PEW when performing Entitlement
Lookup. Business Partners will enter Loc ID, MT and Serial, and the key
commodities will be returned in the Eclaim record under SYSTEM DETAILS.
v Authorized IBM Business Partners can access Eclaim at the following Web site:
https://wca.eclaim.com
Using eSupport
For Key Commodities (Examples - hard disk drive, system board,
microprocessor, LCD, and memory)
v eSupport can be used to view the list of key commodities built in a particular
machine serial (this is the same record found in PEW).
v eSupport can be accessed at the following Web site: http://www.lenovo.com/
support
v To view the key commodities, click on PARTS INFORMATION, then PARTS
LOOKUP. Type in the model type and serial number. The key commodities will
be returned in the eSupport record under PARTS SHIPPED WITH YOUR
SYSTEM.
Important service information
Introduction 5
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