Contents
About this manual . . . . . . . . . . . . iii
Chapter 1. Important safety
information. . . . . . . . . . . . . . . . 1
General safety . . . . . . . . . . . . . . . . 1
Electrical safety . . . . . . . . . . . . . . . . 2
Safety inspection guide . . . . . . . . . . . . . 3
Handling electrostatic discharge-sensitive
devices . . . . . . . . . . . . . . . . . . . 4
Grounding requirements . . . . . . . . . . . . 4
Safety notices (multi-lingual translations) . . . . . . 4
Chapter 2. Important service
information. . . . . . . . . . . . . . . 27
Strategy for replacing FRUs . . . . . . . . . . 27
Strategy for replacing a hard disk drive or a
solid-state drive . . . . . . . . . . . . . 27
Important notice for replacing a system
board . . . . . . . . . . . . . . . . . 27
How to use error codes . . . . . . . . . . 27
Strategy for replacing FRUs for CTO, special-bid,
and standard models. . . . . . . . . . . . . 28
Product definition . . . . . . . . . . . . 28
FRU identification . . . . . . . . . . . . 28
Chapter 3. Product overview . . . . . 29
Front . . . . . . . . . . . . . . . . . . . 29
Top . . . . . . . . . . . . . . . . . . . 30
Rear . . . . . . . . . . . . . . . . . . . 31
Chapter 4. Service checkout and
symptom-to-FRU index . . . . . . . . 33
Service checkout . . . . . . . . . . . . . . 33
Problem determination tips . . . . . . . . 33
Symptom-to-FRU index . . . . . . . . . . . 34
Hard disk drive boot error . . . . . . . . . 34
Power supply problems . . . . . . . . . . 35
Beep symptoms . . . . . . . . . . . . . 35
POST error codes . . . . . . . . . . . . 36
Miscellaneous error conditions . . . . . . . 37
Undetermined problems . . . . . . . . . 39
Chapter 5. RAID . . . . . . . . . . . . 41
What is RAID . . . . . . . . . . . . . . . . 41
Configure RAID with Intel RSTe. . . . . . . . . 41
Configure RAID with AVAGO MegaRAID
Configuration Utility . . . . . . . . . . . . . 42
Configure RAID with Intel Virtual RAID on CPU. . . 44
Chapter 6. Troubleshooting, diagnostics,
and recovery . . . . . . . . . . . . . . 47
Basic procedure for resolving computer
problems . . . . . . . . . . . . . . . . . 47
Troubleshooting . . . . . . . . . . . . . . 47
Startup problems . . . . . . . . . . . . 48
Audio problems . . . . . . . . . . . . . 49
Network problems . . . . . . . . . . . . 50
Performance problems . . . . . . . . . . 52
Storage drive problems . . . . . . . . . . 53
CD or DVD problems . . . . . . . . . . . 53
Serial connector problems . . . . . . . . . 54
USB device problems . . . . . . . . . . 54
Software problems. . . . . . . . . . . . 55
Diagnostics . . . . . . . . . . . . . . . . 55
UEFI diagnostic program . . . . . . . . . 55
Lenovo Vantage . . . . . . . . . . . . . 56
Recovery . . . . . . . . . . . . . . . . . 56
Restore system files and settings to an earlier
point . . . . . . . . . . . . . . . . . 56
Restore your files from a backup . . . . . . 56
Reset your computer . . . . . . . . . . . 56
Use advanced options . . . . . . . . . . 57
Windows automatic recovery. . . . . . . . 57
Create and use a recovery USB device . . . . 57
Create and use a recovery USB device . . . . 58
Update the device driver . . . . . . . . . 58
Chapter 7. Hardware removal and
installation . . . . . . . . . . . . . . . 61
Handling static-sensitive devices . . . . . . . . 61
Service tool kit . . . . . . . . . . . . . . . 61
Major FRUs and CRUs . . . . . . . . . . . . 62
System board . . . . . . . . . . . . . . . 65
Removing and installing hardware . . . . . . . 66
Power cord. . . . . . . . . . . . . . . 66
Left side cover and right side cover . . . . . 66
Front bezel . . . . . . . . . . . . . . . 67
Wire cover (for selected models) . . . . . . 68
3.5-inch storage drive . . . . . . . . . . 69
Storage drive tray . . . . . . . . . . . . 70
Memory module . . . . . . . . . . . . . 71
M.2 solid-state drive . . . . . . . . . . . 72
Microprocessor heatsink and fan assembly
(for selected models) . . . . . . . . . . . 72
Top cover . . . . . . . . . . . . . . . 74
Water cooling system (for selected models) . . 75
© Copyright Lenovo 2020 i
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