3. Follow the on-screen instructions to reset your computer.
Use advanced options
1. Open the Start menu, and then click Settings ➙ Update & security ➙ Recovery.
2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options.
3. Select a preferred option from the following list, and then follow the on-screen instructions.
• Restore the Windows operating system from a restore point recorded on your computer.
• Restore the Windows operating system from a specific system image.
• Fix problems that prevent the Windows operating system from loading.
• Use the Command Prompt for advanced troubleshooting.
• Change the UEFI firmware settings on your computer.
• Change the startup settings of the Windows operating system.
• Go back to the previous build.
Windows automatic recovery
Note: Ensure that your computer is connected to ac power during the recovery process.
The Windows recovery environment on your computer operates independently from the Windows 10
operating system. It enables you to recover or repair the operating system even if the Windows 10 operating
system fails to start.
After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then,
you can choose repair and recovery options by following the on-screen instructions.
Create and use a recovery USB device
It is recommended that you create a recovery USB drive as early as possible as a backup for the Windows
recovery programs. With the recovery USB drive, you can troubleshoot and fix the problems even if the
preinstalled Windows recovery programs are damaged. If you did not create a recovery USB drive as a
precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo.
For a list of the Lenovo Support phone numbers for your country or region, go to:
https://pcsupport.lenovo.com/supportphonelist
Create a recovery USB drive
Attention: The creation process deletes anything stored on the USB drive. To avoid data loss, make a
backup copy of all the data that you want to keep.
1. Ensure that your computer is connected to ac power.
2. Prepare a USB drive with capacity of at least 16 GB. The actual USB capacity required depends on the
size of the recovery image.
3. Connect the prepared USB drive to the computer.
4. Type recovery in the search box. Then, click Create a recovery drive.
5. Click Yes in the User Account Control window to allow the Recovery Media Creator program to start.
6. In the Recovery Drive window, follow the on-screen instructions to create a recovery USB drive.
Use the recovery USB drive
If your computer cannot be started, go to
https://pcsupport.lenovo.com/supportphonelist first to try to solve
the problem by yourself. If the problem persists, use the recovery USB drive to recover your computer.
Chapter 6. Troubleshooting, diagnostics, and recovery 57
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