Hardware Maintenance Manual
20
When you do return an FRU, you must include the following information in the
parts exchange form or parts return form that you attach to it:
1. Name and phone number of servicer
2. Date of service
3. Date on which the machine failed
4. Date of purchase
5. Procedure index and page number in which the failing FRU was detected
6. Failing FRU name and part number
7. Machine type, model number, and serial number
8. Customer’s name and address
Note for warranty: During the warranty period, the customer may be
responsible for repair costs if the computer damage was caused by misuse,
accident, modification, unsuitable physical or operating environment, or
improper maintenance by the customer.
The following is a list of some common items that are not covered under
warranty and some symptoms that might indicate that the system was subjected
to stress beyond normal use.
Before checking problems with the computer, determine whether the damage is
covered under the warranty by referring to the following list:
The following are not covered under warranty:
• LCD panel cracked from the application of excessive force or from being
dropped
• Scratched (cosmetic) parts
• Distortion, deformation, or discoloration of the cosmetic parts
• Plastic parts, latches, pins, or connectors that have been cracked or broken by
excessive force
• Damage caused by liquid spilled into the system
• Damage caused by the improper insertion of a PC Card or the installation of
an incompatible card
• Improper disk insertion or use of an optical drive
• Diskette drive damage caused by pressure on the diskette drive cover,
foreign material in the drive, or the insertion of a diskette with multiple
labels
• Damaged or bent diskette eject button
• Fuses blown by attachment of a nonsupported device
• Forgotten computer password (making the computer unusable)
• Sticky keys caused by spilling a liquid onto the keyboard
• Use of an incorrect AC adapter on laptop products
The following symptoms might indicate damage caused by nonwarranted
activities:
• Missing parts might be a symptom of unauthorized service or modification.
• If the spindle of a hard disk drive becomes noisy, it may have been subjected
to excessive force, or dropped.
What to do first
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