2. Follow the on-screen instructions and run a hardware scan.
If you are unable to isolate and resolve the problem after running the Vantage app, save and print the log files
created by the program. You might need the log files when you speak to a Lenovo technical support
representative.
Self-help resources
Use the following self-help resources to learn more about the computer and troubleshoot problems.
Resources How to access?
Troubleshooting and frequently asked questions
•
https://www.lenovo.com/tips
• https://forums.lenovo.com
Accessibility information
https://www.lenovo.com/accessibility
Reset or restore Windows
• Use Lenovo recovery options.
1. Go to
https://support.lenovo.com/
HowToCreateLenovoRecovery
.
2. Follow the on-screen instructions.
• Use Windows recovery options.
1. Go to
https://pcsupport.lenovo.com.
2. Detect your computer or manually select your
computer model.
3. Navigate to the troubleshooting menu to diagnose
the operating system for recovery instructions.
Use the Vantage app to:
• Configure device settings.
• Download and install UEFI BIOS, drivers and firmware
updates.
• Secure you computer from outside threats.
• Diagnose hardware problems.
• Check the computer warranty status.
• Access User Guide and helpful articles.
Note: The available features vary depending on the
computer model.
Type Vantage in the Windows search box.
Product documentation:
• Safety and Warranty Guide
• Generic Safety and Compliance Notices
• Setup Guide
• This User Guide
• Regulatory Notice
Go to
https://pcsupport.lenovo.com. Then, follow the on-
screen instructions to filter out the documentation you
want.
Chapter 4. Service checkout and symptom-to-FRU index 39