Ifyoususpectasoftwareproblem,seethedocumentationthatcomeswiththeoperatingsystemorsoftware
program,includingreadmelesandonlinehelp.
Mostcomputerscomewithasetofdiagnosticprogramsthatyoucanusetohelpyouidentifyhardware
problems.Forinstructionsonusingthediagnosticprograms,see“Diagnosticprograms”onpage62.
YoucangetthelatesttechnicalinformationanddownloaddevicedriversandupdatesfromtheLenovo
SupportWebsiteat:
http://support.lenovo.com
Callingforservice
Duringthewarrantyperiod,youcangethelpandinformationbytelephonethroughtheCustomerSupport
Center.
Thefollowingservicesareavailableduringthewarrantyperiod:
•Problemdetermination-T rainedservicepersonnelareavailabletoassistyouwithdetermininga
hardwareproblemanddecidingwhatactionisnecessarytoxtheproblem.
•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare
availabletoprovidetheapplicablelevelofservice.
•EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas
beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour
hardwareavailable.
Thefollowingitemsarenotcoveredbythewarranty:
•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts
•Identicationofsoftwareproblemsources
•CongurationofBIOSaspartofaninstallationorupgrade
•Changes,modications,orupgradestodevicedrivers
•Installationandmaintenanceofnetworkoperatingsystems(NOS)
•Installationandmaintenanceofapplicationprograms
Refertothesafetyandwarrantyinformationthatisprovidedwithyourcomputerforacompleteexplanation
ofwarrantyterms.Youmustretainyourproofofpurchasetoobtainwarrantyservice.
ForalistoftheLenovoSupportphonenumbersforyourcountryorregion,goto
http://www.lenovo.com/support/phoneandclickSupportphonelistorrefertotheThinkStationSafetyand
WarrantyGuidethatisprovidedwithyourcomputer.
Note:Phonenumbersaresubjecttochangewithoutnotice.Ifthenumberforyourcountryorregionisnot
provided,contactyourLenovoresellerorLenovomarketingrepresentative.
Ifpossible,beatyourcomputerwhenyoucall.Havethefollowinginformationavailable:
•Machinetypeandmodel
•Serialnumbersofyourhardwareproducts
•Descriptionoftheproblem
•Exactwordingofanyerrormessages
•Hardwareandsoftwarecongurationinformation
Usingotherservices
Ifyoutravelwithyourcomputerorrelocateittoacountrywhereyourdesktopornotebookcomputer
machinetypeissold,yourcomputermightbeeligibleforInternationalWarrantyService,whichautomatically
Chapter8.Gettinginformation,help,andservice67
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