TROUBLESHOOTING43
Before calling for service
Check the following before calling for service.
iii i Problem ilposs!b!e Causes i ii So!ut!ons iii ii i ii_i ii iii ii
Clicking sound i _ Do you hear a sound when you close or i ° This sound is normal and occurs when the
i lock and unlock the door? i door is closed, locked or unlocked.
J i
Spraying or hissing sound i" Is water spraying in the tub? i" This sound is normal as water is spraying
, _ i or circu!at[ng during the cyc!e. ,
Buzzing or gushing i. Is the washing machine draining water? i, This sound is normal as the drain pump
sound drains water from the washing machine
after the cycle.
_Spiash[ngsoi]nd i. Is the washing machine washing a load of i" This sound is normal as the load is moving i
laundry? up and down during the wash and rinse
. . cyc!es:
Rattling and clanking noise i " Are there any foreign objects such as keys, i " Check if there are any foreign objects in thei
i i c°ins,°rsafetyp ins in the tub Or drain i tub and drain the filter after st°pping the i
i i filter? i cycle, i
i i i" Unplug the power cord and contact your i
i i i nearest LG service center if the noise i
i i persists" i
Thumping sound i _ Is the washing machine overloaded? i • This sound is normal and occurs when the
. Is the load out of balance? load is out of balance. Stop the cycle and
, rearrange the load for balancing.
iVibratingn°ise i _ Are the shipping bolts removed? _, See page 13, Unpacking and removing
i _ Is the load evenly distributed in the tub? shipping bolts to remove the shipping
i • Is the washing machine level balanced? bolts.
• Is the washing machine installed on a solid i • Stop the cycle and rearrange the load for
and smooth surface? balancing.
i • See page 16, Leveling the washing machinei
i to level the washing machine.
i" Check if the floor is solid and level.
' Water]eaking around i" is waterieaking from the faucet orthe i " Check the faucetsor water iines_
i washer i water line? i -Ifthewaterlinesarelooselyconnected,
• Is a drain pipe or a drain hose clogged? _• UnclogC°nnectSeepagethethem14,drainCOnnectingproperly.pipeor drainWaterhose.linesto
i [ _ Contact a p!ul-nber if necessary:
Excessive suds or failure to i, Did you use more than the recommended i" Use the recommended amount of detergenti
irinse i amount of detergent? i for load. i
i i" Isthesoillevelhigherthanthesizeofthe i" Ifthe contanqination level is low, reduce i
i i load? i the detergent quantity to less than the i
i i i recommended level, i
i _,_!1_ Only use detergent with the HE
i i i _ (High-Efficiency) logo. i
Staining i" Did you add detergent directly to the tub? i" Make sure to load detergent into the
i" Did you remove the load immediately after i detergent dispenser drawer.
i it finished? i" Remove the load immediately after it
• Did you sort and wash the clothes by color i finishes.
or soil? i " Sort and separate dark colors from light or
white ones, and heavily soiled items from
lightly soiled ones. See page 19, Sorting
, , laundry for details
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General
Weight and Dimensions
