Section 8 - Customer Assistance Information
Page 38 90-899883210 APRIL 2008
Owner Service Assistance
Local Repair Service
If you need service for your Mercury MerCruiser–equipped boat, take it to your authorized Mercury
MerCruiser or Cummins MerCruiser Diesel dealer. Only authorized dealers specialize in Mercury
MerCruiser products and have factory‑trained mechanics, special tools and equipment, and genuine
Quicksilver parts and accessories to properly service your product.
NOTE: Quicksilver parts and accessories are engineered and built by Mercury Marine specifically for
Mercury MerCruiser accessories.
Service Away From Home
If you are away from your local dealer and require service, contact the nearest authorized dealer. If, for
any reason, you cannot obtain service, contact the nearest Regional Service Center. Outside the United
States and Canada, contact the nearest Marine Power International Service Center.
Stolen Power Package
If your power package is stolen, immediately advise the local authorities and Mercury Marine of the model
and serial numbers and to whom the recovery is to be reported. This information is maintained in a database
at Mercury Marine to aid authorities and dealers in recovery of stolen power packages.
Attention Required after Submersion
1. Before recovery, contact an authorized Mercury MerCruiser dealer.
2. After recovery, service by an authorized Mercury MerCruiser dealer is immediately required to reduce
the possibility of serious damage.
Replacement Service Parts
!
WARNING
Avoid fire or explosion hazard. Electrical, ignition, and fuel system components on Mercury Marine
products comply with federal and international standards to minimize risk of fire or explosion. Do not use
replacement electrical or fuel system components that do not comply with these standards. When
servicing the electrical and fuel systems, properly install and tighten all components.
Marine engines are expected to operate at or near full throttle for most of their life. They are also expected
to operate in both fresh and saltwater environments. These conditions require numerous special parts.
Exercise care when replacing marine engine parts, because specifications are different than standard
automotive engine specifications. For example, one of the most important special replacement parts is the
cylinder head gasket. Marine engines cannot use steel‑type automotive head gaskets because saltwater
is highly corrosive. A marine engine head gasket uses special materials to resist corrosion.
Because marine engines must be capable of running at or near maximum RPM much of the time, they
also have special valve springs, valve lifters, pistons, bearings, camshafts and other heavy‑duty moving
parts. Mercury MerCruiser marine engines have other special modifications to provide long life and
dependable performance.
Parts and Accessories Inquiries
Direct any inquiries concerning Quicksilver replacement parts and accessories to your local authorized
dealer. The dealer has the necessary information to order parts and accessories for you if they are not in
stock. Only authorized dealers can purchase genuine Quicksilver parts and accessories from the factory.
Mercury Marine does not sell to unauthorized dealers or retail customers. When inquiring on parts and
accessories, the dealer requires the engine model and serial numbers to order the correct parts.
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