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MG Roadside Assistance 24x7
CALL 1800-100-6464
MG Roadside Assistance is designed to enhance
your overall MG ownership experience, by
providing you with 24hrs/7days emergency
support related to the use of your MG Motor
Vehicle. Peace of mind motoring- guaranteed.
While it is our sincere hope that your travels are
always trouble-free, breakdowns and road traffic
accidents do happen - our goal is to ensure that
even if your MG is immobilized, whether at
home or while travelling, any inconvenience to
you and your family is minimized.
Should you ever require assistance, all you need
to do is dial our 24-hour assistance hotline: 1800
100 6464 and or press the I-Call button on your
car and MG Roadside Assistance will be there
to help. Vehicles will be covered under this
program for a period of 3 years from the Date
of sale of the vehicle.
Getting Help – What to do when you need
Assistance
In the event of a breakdown or accident, call
MG Roadside Assistance on 1800 100 6464
(toll-free from anywhere in India), or press the
I - Call button on your car. When placing the
call, please have the following information handy
for assisting the operator in analysing the issue:
• Description of the problem;
• Your location;
• Registered Contact / phone number, in case
you are calling from a number other than
your registered number, as registered with
MG;
• License plate number/ Vehicle Identification
number
if you opt for your own vehicle assistance /
recovery management, the cost for the same
shall be borne by you.
Covered Events
o Human error
o Key problems: locked keys, lost keys, or
broken vehicle keys
o Tyre problems: puncture, bolts or valve
related issues, fix using tyre inflator kit
provided along the car during purchase &
should be available at the time of incident.
o Road traffic accident where the vehicle is
immobilized
Assistance will be provided no matter where
you are (i.e. at home, on the roadside, on the
highway, in a parking lot, etc.), as long as you
are not already at an Authorized MG Comet EV
Dealer.
Summary of Customer Benefits
Roadside Assistance at home or on the
road If your vehicle is immobilized, whether
at home or on the road, MG Roadside
Assistance will attend to your vehicle. For
conditions where we decide that the cause
of the breakdown/immobilizations can be
solved at the roadside, a technician will be
sent to try and mobilize your vehicle at your
location.
Vehicle Recovery
If your vehicle is unable to be mobilized
following a mechanical or electrical
breakdown, a recovery vehicle will be sent
to recover your vehicle to the nearest
Authorized MG Comet EV Dealer.
Taxi
If your vehicle is being towed to the nearest
authorized MG Comet EV Dealer (for
break down / accident cases), MG Roadside
Assistance will also provide taxi assistance.
Taxi will be given from breakdown spot
and breakdown moment till the towed car
reaches the workshop. (Barring accidental
cases wherein pickup and drop taxi will be
given upto 100km). Taxi will be given to the
number of people equal to legal capacity of
the car.
Roadside Assistance
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