Problem solving guide
37
General problems with the washing machine
Problem Possible cause and remedy
The washing machine
vibrates during the spin
cycle.
The machine feet are not level.
Level the machine and adjust the feet.
Large amounts of
detergent residue remain
in the detergent drawer.
The water pressure is too low.
Clean the filters in the water inlet.
Powder detergent used in conjunction with water softeners
tends to become sticky.
Clean the detergent drawer and, in future, add detergent
first and then the water softener into the compartment.
Fabric softener is not
completely dispensed or
too much water remains in
the compartment.
The siphon tube is not correctly positioned or is clogged.
Clean the siphon (see “Cleaning and care – Cleaning the
detergent drawer, additives compartment and siphon”).
The display is in a different
language.
A different language has been selected in the “Settings”
“Language” menu.
Set the required language. The flag symbol serves as a
guide.
The door will not open.
There is no power to the machine.
Check whether the machine is switched on.
Check whether the machine is connected to the
electricity supply.
Check whether the circuit breaker has tripped.
Power cut
Open the drum door as described in the next section.
There is still water in the drum and the machine is unable
to drain.
Check whether the drainage system is blocked. Clean
the drainage system as described in the next section.
For safety reasons, the drum door cannot be opened if
the suds temperature is higher than 50°C.
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