Charging problems
If the phone charges slowly or will not charge, try these troubleshooting steps. After each step, check to see if your
issue is fixed.
1. Make sure the USB plug fits securely into the phone.
2. If the battery has been completely depleted, connect the charger and wait about 10 minutes until it has enough
voltage to charge, then press the Power button.
3. If you're charging by connecting to a wall outlet:
•
Use the charger that came with the phone.
•
Remove any case, to see if it's impeding the charger/port connection.
•
Inspect the charger for damange to the wire or plug. If you see damage, try charging by connecting to
your computer with a USB cable.
•
If the outlet you’re using is controlled with a switch, check that it is turned on.
•
Check the outlet for damage or loose parts. If you see damage, try another outlet.
4. If you're charging by connecting to your computer, check the USB connection:
a. Swipe the status bar down.
b.
On the USB notification, touch , then touch the notification.
c. Touch No data transfer.
5. Reboot the phone by holding the Power button for 7-10 seconds.
6. Reset the phone.
Battery drains too fast
Battery life varies
The way you use your phone can really affect how long you can go before recharging your battery. Navigating,
playing games, browsing the web, making calls and texting all require energy. So, your battery life may vary day to
day, depending on what you're doing.
If your battery is draining faster than expected
If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you
haven't turned it off in longer than a week.
1. Press and hold the Power button.
2. Touch Restart.
3. Plug your phone in and charge it normally.
Tip: You can adjust settings to extend your battery life.
Fix a problem : Battery issues
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