1. The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure
you have strong connection. If not, try these troubleshooting steps.
2. Re-enter the password on the device to match the hotspot password set up on your phone. Make sure that the
encryption type and security settings match on the device and your phone.
3. Disconnect and then reconnect:
a. Turn off the connection from your device.
b. Turn off the phone's hotspot.
c. Restart your device.
d. Wait for 1 minute, then turn on and enable the hotspot on your phone.
e. Reconnect the device.
If you've connected a computer or tablet but can't access certain web sites:
1. Power cycle your computer or tablet.
2. Make sure the browser version is up to date.
Can't transfer files or connect to computer
If you're having problems using a USB connection to connect your phone to your computer, try these
troubleshooting steps.
Check your computer
Windows computer
1. Check your computer’s settings to make sure that Windows automatically detects new hardware.
2. Restart your computer.
Mac computer
•
Check that your computer is running Mac OS X 10.5 and up.
•
Check that your computer has Android File Transfer installed and open.
•
Restart your computer.
Check your phone
1. Check if a software update is available for your phone.
2. Hold down your phone's Power button for 5-7 seconds, or up to 30 seconds.
Check your USB connection
1. Try a different USB cable. Not all USB cables can transfer files.
2. To test the USB port on your phone, connect your phone to a different computer.
3. To test the USB port on your computer, connect a different device to your computer.
Fix a problem : Bluetooth, Wi-Fi, USB issues
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