Motorola Edge User Manual

2. Make sure your Internet connection works.
For sync to work, you need an Internet connection. To test if your connection is working, open a browser and
load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular data.
3. Check if you have account issues.
For sync to work, you need to be able to sign in to your Google account. Make sure that you can sign in to
your account in other ways and on another device. For example, try checking your Gmail with your computer's
browser.
•
If you can sign in, the issue is with your phone. You can move on to the next solution.
•
If you can't sign in, your account may have an issue.
4. Check if a software update is available for your phone.
Advanced troubleshooting
After each troubleshooting step, try manually syncing to test if sync works.
1. Remove and re-add your account.
2. Clear cache and data for the Contacts app.
a.
If you've saved any contacts since you last synced, back them up. Open the Contacts app and touch
> Settings > Export, then export to a VCF file and email the file to yourself.
b. Clear the cache and data for the Contacts app.
c.
Download the VCF file that you emailed to yourself, then import those contacts (Contacts > >
Settings > Import).
Fix a problem : Account and sign-in issues 193

Motorola Edge Specifications

General

Screen shape	Curved edge screen
Pixel density	386 ppi
Display diagonal	6.7 \
Display resolution	1080 x 2340 pixels
Native aspect ratio	19.5:9
Fingerprint resistant	Yes
Gorilla Glass version	Gorilla Glass 5
Processor cores	8
Processor model	765G
Processor family	Qualcomm Snapdragon
Processor frequency	2.3 GHz
Processor boost frequency	2.4 GHz
RAM capacity	6 GB
Memory card slot type	Hybrid slot
Compatible memory cards	MicroSD (TransFlash)
Maximum memory card size	1000 GB
Internal storage capacity	128 GB
Flash type	LED
Optical zoom	2 x
Rear camera type	Triple camera
Front camera type	Single camera
Maximum frame rate	60 fps
Video recording modes	720p, 1080p, 2160p
Rear camera pixel size	1.6 µm
Rear camera resolution	3840 x 2160 pixels
Front camera pixel size	0.9 µm
Rear camera aperture number	1.8
Resolution at capture speed	1280x720@30fps, 1920x1080@30fps, 1920x1080@60fps, 3840x2160@30fps
Front camera aperture number	2
Third rear camera pixel size	1.12 µm
Second rear camera pixel size	1 µm
Rear camera resolution (numeric)	64 MP
Front camera resolution (numeric)	25 MP
Third rear camera aperture number	2.4
Second rear camera aperture number	2.2
Third rear camera resolution (numeric)	8 MP
Second rear camera resolution (numeric)	16 MP
Second rear camera field of view (FOV) angle	117 °
4G standard	LTE
3G standards	UMTS
SIM card type	NanoSIM
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Bluetooth version	5.1
3G bands supported	850, 900, 1900, 2100 MHz
SIM card capability	Dual SIM
Mobile network generation	5G
Subscription type	-
USB version	2.0/3.2 Gen 1 (3.1 Gen 1)
USB connector type	USB Type-C
Headphone connectivity	3.5 mm
Form factor	Bar
Product color	Black
Housing material	Aluminium, Plastic
International Protection (IP) code	IP52
Graphics card	Adreno 620
FM radio	No
Speakers	stereo
Platform	Android
Virtual assistant	Google Assistant
Google applications	Gmail, Google Calendar, Google Chrome, Google Maps, Google Music, Google Play, YouTube
App distribution platform	Google Play
Operating system installed	Android 10.0
Talk time (3G)	48 h
Battery capacity	4500 mAh
Standby time (3G)	- h
Multimedia Messaging Service (MMS)	Multimedia Messaging Service (MMS) is a standard way to send messages that include multimedia content to and from a mobile phone over a cellular network
Repairability index	6.5
Body SAR (EU)	1.5 W/kg
Head SAR (EU)	0.9 W/kg
Extremities SAR (EU)	2.98 W/kg

Weight and Dimensions

Depth	9.29 mm
Width	71.1 mm
Height	161.64 mm
Weight	188 g