1-2 Warranty and Service Support
2.3 Piece Parts
Some replacement parts, spare parts, and/or product information can be ordered directly. If a
complete Motorola part number is assigned to the part, it is available from Motorola’s Accessories
and Aftermarket Division (AAD). If no part number is assigned, the part is not normally available
from Motorola. If the part number is appended with an asterisk, the part is serviceable by Motorola
Depot only. If a parts list is not included, this generally means that no user-serviceable parts are
available for that kit or assembly.
All orders for parts/information should include the complete Motorola identification number. All part
orders should be directed to your local AAD office. Please refer to your latest price pages.
2.4 Technical Support
Technical support is available to assist the dealer/distributor in resolving any malfunction which may
be encountered. Initial contact should be by telephone wherever possible. When contacting
Motorola Technical Support, be prepared to provide the product model number and the unit’s serial
number.
Toll-Free
Non-Toll-Free
Country or Territory Number
China 800-810-0976
Indonesia 0800-1-686868
Malaysia 1800-801687
Philippines 1800-16510271
Singapore 1800-4855333
Thailand 1800-225412
Country or Territory Number
China (86-10) 6843-8231
Hong Kong SAR (852) 2966-4188
India (91) 80-658-7677-7678
Indonesia (62-21) 251-3050
Korea (822) 3466-5401
Malaysia (603) 7803-9922
Philippines (63-2) 810-0762
Singapore (65) 486-7171
Tai wan (886) 2-27058000 ext. 6308
Thailand (66) 2254-8388
Vietnam (84) 8-8294091
All Other Countries IDD code + (65) 4855333