10.
If the satellite’s bar LED lights magenta, the satellite did not resync with the router.
If they successfully synced when they were placed in the same room, do one of the
following:
•
Move the satellite closer to the router and try again. The router must be within
the satellite’s WiFi coverage area for a good or fair connection to the satellite.
•
Place another satellite between the router and the satellite that you are trying to
sync. Then try to sync between the two satellites. With daisy chain networking,
your satellites can connect to each other or to the router, depending on which
connection is best.
You cannot log in to the router
Make sure that your computer or mobile device is connected to the Orbi WiFi network.
If you do not want to use a WiFi connection, you can connect your computer to the Orbi
router with an Ethernet cable.
If you changed the admin password and you forgot what it is, see Reset the admin
password on page 149.
You cannot access the Internet
Check your network and Internet connections:
1. Make sure that your WiFi-enabled computer or mobile device is connected to the
Orbi network.
2.
If you are connected to Orbi but you cannot access the Internet, check to see if your
Internet connection is working.
3.
Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
4. Enter orbilogin.com.
A login window displays.
If your browser does not display a login window but displays a security warning and
does not let you proceed, see What to do if you get a browser security warning on
page 29.
5. Enter the admin user name and password.
The user name is admin. The password is the one that you set the first time that you
logged in. The user name and password are case-sensitive.
User Manual209Troubleshooting
Orbi Pro WiFi 6 AX5400 Router Model SXR50 and Orbi Pro WiFi 6 AX5400 Satellite Model SXS50
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