Chapter 8 Troubleshooting
5 Before Contacting Us
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5
Before Contacting Us
Before contacting Nikon or its sales partners, please have the following information ready, as this
will speed up the response to your inquiry.
Date: (Year) (Month) (Day)
Date of purchase: (Year) (Month) (Day) Shop name:
Your name:
Your contact address:
Telephone
DS camera control unit product name: DS-U3 Serial No.:
DS camera head product name: Serial No.:
Peripheral devices connected (microscope, trigger signal generator, etc.)
Manufacturer’s name: Model:
Manufacturer’s name: Model:
Your PC
Manufacturer’s name: Model:
Operating system (OS) version and Service Pack (SP) number:
Type of CPU and its clock frequency: Memory capacity:
Types of applications and their versions (NIS-Elements, Freeware, etc.)
Symptoms of the problem, displayed messages, and frequency with which the symptoms appear.
Please supply us with as much information as possible.
If there are problems in the images, please supply us with the images if available.
Copy this page and use it as required.
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