Nokia FastMile 4G Receiver Installation Guide Troubleshooting
Issue: 01 3TG-00387-ABBA-TCZZA 101
12 Troubleshooting
12.1 Overview
12.2 Subscriber has been registered to a different location
12.3 Further installation prevented
12.4 SIM not inserted
12.5 Failed to connect to the LTE network
12.6 Cannot attach to LTE network due to hardware mismatch
12.7 The receiver cannot be installed at this position
12.8 This subscription ID is not provisioned by the Fastmile Controller
12.9 This subscriber ID has already completed a successful installation
12.10 Nokia FastMile 4G Receiver firmware upgrade to latest build failed
12.11 Nokia FastMile 4G Receiver detached from network
12.12 Trace request
12.1 Overview
This chapter describes how to troubleshoot potential problems that can occur during
the installation and startup phase as well as ones that can occur during the execution
phase.
12.2 Subscriber has been registered to a different
location
If the Nokia Altiplano FastMile Controller is deployed, the subscriber will be
registered to a Nokia FastMile 4G Receiver, and the Nokia FastMile 4G Receiver will
have a restriction relative to its registered location, for example, a radius of 100 m
from its registered location.
The Nokia FastMile 4G Receiver cannot be installed outside its registered location,
and any subscriber that is registered to a Nokia FastMile 4G Receiver that is outside
its registered location cannot be registered.
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