14.4.2. Image Defects
Problem Cause Solution
The printout
is whitish or
light
• The print media does not meet the
usage specifications, for example the
media is damp or too rough.
• The resolution in the print program is
set too low, concentration setting is too
low, or toner saving mode is ticked.
•
Toner cartridge is damaged.
• Toner is low.
•
Please use proper print media
within the specification range.
•
Set the resolution and
concentration setting of program, or
cancel ticking the save toner mode.
• It is suggested to replace the
original toner cartridge.
Toner spots
•
Dirty toner cartridge or toner leakage.
•
Toner cartridge is damaged.
•
The print media that does not meet
usage specification is used. For example,
the media is damp or too rough.
•
The paper path is dirty.
• If toner spots appear when copying
and scanning, the platen glass may be
dirty.
•
The scanner is dirty or damaged.
•
It is suggested to replace the
original toner cartridge.
• Please use the print media within
the specification range.
•
Clean the paper path.
•
Clean the platen glass.
White spots
•
The print media that does not meet
usage specification is used. For example,
the media is damp or too rough.
•
The paper path is dirty.
• Inner damage of toner cartridge.
•
The reflective glass of the laser inside
the printer is dirty.
• Please use the print media within
the specification range.
• Clean the paper path.
• It is suggested to replace the
original toner cartridge.
•
Please clean the LSU lens.
Toner
comes off
•
The print media that does not meet
usage specification is used. For example,
the media is damp or too rough.
•
The printing paper medium set and
paper medium placed are not consistent.
•
The inside of the printer is dirty.
•
Toner cartridge is damaged.
•
The parts inside the printer are
damaged.
•
Please use printing medium within
the specification scope, and use
manual feed tray for printing in case
of special medium.
•
Please print with corresponding
paper medium.
•
Clean the inside of the printer.
•
It is suggested to replace the
original toner cartridge.