Philips DreamStation 2 User Manual

- 37 -
4. Pop-up messages and troubleshooting
Pop-up messages
Device pop-up messages may appear on your screen to alert you of a required action,
device status update, or reminder. When the pop-up message appears, follow any required
actions. See table below or the “Troubleshooting” section later in this manual for additional
solutions to problems you may be experiencing. Tap “Dismiss” to close the pop-up
message.
If you are unable to resolve the problem, contact your home care provider or Philips.
Message
type
Message Possible cause/additional action
Alert
Blocked air inlet
Remove any obstructions
from the inlet or lter. Clean or
replace lter as needed.
Blockage at device inlet
Alert
Low leak
Ensure mask and tube are
connected properly without
any obstruction.
Blockage at tube or mask
Check tube is not crushed or folded such that air
ow is restricted.
Alert
Contact support
There may be a problem with
your heated tube. Therapy will
run without heating the tube.
Heated tube may be overheated or damaged.
Turn o device.
Detach heated tube from humidier, make sure that
tube is not covered or obstructed, and then reattach
to humidier.
If alert continues, contact your provider.
Alert
Contact Support
There may be a problem with
your humidier. Therapy will
run without humidication.
Turn o device and disconnect from power. Visually
check that electrical contacts are clear, then
reconnect power cord. If alert continues, contact
your provider.

Philips DreamStation 2 Specifications

General

Pressure Range	4-20 cm H2O
Humidification	Integrated heated humidifier
Heated Tube	Optional
Display	Color Touchscreen
Altitude Compensation	Automatic
Device Type	CPAP
Ramp Time	0 to 45 min (5-minute increments)
Flex Pressure Relief	A-Flex
Power Supply	100-240V, 50/60Hz
Connectivity	Bluetooth
Data Storage	SD card, Cloud
Weight	2.5 lbs (without humidifier)
Sound Level	Less than 27 dBA