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What to do if I want to change the phone that is connected to the Poly Desktop Connector?
Disable the Poly Desktop Connector, which is already connected to your computer and is in active state on your Poly Telephone. Setup and enable the phone you want to connect to Poly Desktop Connector.
What to do if the computer and phone cannot establish a connection on Poly CCX 400 Telephone?
Verify the Poly Desktop Connector settings on your Poly Telephone. You may need to reboot your phone or press the Reconnect soft key.
Why is there audio or echo issues during a call when using headset on my Poly CCX 400?
If you are experiencing audio or echo issues while using a headset with your Poly Telephone, go to Settings ? Basic ? Preferences. Select Headset ? Echo Cancellation and select Enabled.
What to do if the message 'USB device is full. Recording canceled' displays on Poly CCX 400?
If you see the message 'USB device is full. Recording canceled' on your Poly Telephone, check that there’s sufficient space on the USB flash.
What to do if the Bluetooth settings do not display on my Poly CCX 400?
Check with your system administrator to see if the Bluetooth feature is enabled on your Poly Telephone. Make sure the Bluetooth Radio setting is on.
What to do if the message 'USB device removed unsafely. Recording canceled' displays on Poly Telephone?
If you see the message 'USB device removed unsafely. Recording canceled' on your Poly Telephone, don’t remove the USB flash drive while recording. If you want to remove the drive during a call, press Stop, and then remove the drive.
General| Product Type | Business Media Phone |
|---|---|
| SIP Protocol Support | Yes |
| Wall Mountable | Yes |
| Audio Features | HD Voice, Acoustic Fence technology |
| Connectivity | Bluetooth 5.0 |
| Power | Power over Ethernet (PoE), Optional external AC adapter |
| Ports | USB |
Describes hardware features for Poly CCX business media phones.
How to log in to access personal settings and contacts.
Steps to change the login password.
Logging in/out of host phones and managing access.
How the phone handles calls when locked.
Procedure to unlock the phone using a lock code.
Using different audio modes for calls.
Initiating audio calls via various methods.
How to answer incoming calls.
Placing calls on hold and resuming them.
Using call park feature on BroadWorks server.
Managing calls remotely using BroadWorks features.
Procedures for starting, pausing, resuming, and stopping call recording.
Starting and managing conference calls.
Enabling and using Bluetooth devices like headsets and smartphones.
Connecting to, disconnecting from, and removing wireless networks.
Features for executives and assistants to manage calls.
Troubleshooting speakerphone, USB port, and calendar status.
Resolving address book, desktop connector, and audio issues.
Troubleshooting Bluetooth headset and call recording issues.
Procedure to reset the phone to factory default settings.
