Name: Poly CCX Series
Brand: Poly
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USER GUIDE 6.2.11 | June 2020 | 3725-49794-001A

Poly CCX Business Media Phones with OpenSIP

Getting Help

For more information about installing, configuring, and

administering Poly/Polycom products or services, go to

Polycom Support.

Plantronics, Inc. (Poly — formerly Plantronics and Polycom)

345 Encinal Street

Santa Cruz, California

95060

design, and the Poly logo are trademarks of Plantronics, Inc.

All other trademarks are the property of their respective

owners.

Default Chapter2
- Table of Contents2
Before You Begin10
- Audience, Purpose, and Required Skills10
- Related Poly and Partner Resources10
Getting Started11
- CCX Phone Hardware Overview12
- Navigating Poly CCX Phones20
  - CCX Business Media Phone Screens20
- Entering Information Using the Onscreen Keyboard26
- Entering Chinese Characters with Pinyin26
Logging in to and Locking Your Phone28
- Logging in to Your Poly CCX Phone28
- Locking Your Phone30
  - Lock Your Phone31
  - Unlock the Phone31
Audio Calls32
- Use the Handset, Headset, or Speakerphone32
- Placing Audio Calls33
- End an Audio Call34
- Answering Audio Calls35
- Decline an Incoming Call36
- Holding and Resuming Calls36
  - Hold a Call36
  - Resume a Call36
- Calling Contacts from Directories37
  - Call a Contact from a Directory37
  - Call a Contact from a Directory Search37
- Placing Intercom Calls37
  - Place an Intercom Call37
  - Place an Intercom Call During a Call38
- Managing Multiple Calls38
  - Manage a Call from the Calls Screen38
- Transferring Calls38
- Mute the Microphones39
- Unmute the Microphones40
- Call Precedence and Preemption40
- Parking and Retrieving Calls on the Broadsoft Broadworks Server40
- Managing Calls Remotely with Broadworks Server42
  - Managing Calls with Broadsoft UC-One Broadworks Anywhere42
  - Managing Calls with Broadsoft UC-One Remote Office43
- Ignoring or Rejecting Incoming Calls44
Recording Audio Calls48
- Guidelines When Recording Calls48
- Record a Call49
- Pause a Recording49
- Resume a Recording49
- Stop Recording49
- Record a Conference Call50
- Browse Recorded Calls50
- Play a Recorded Call50
- Pause and Resume Played Recordings50
- Stop Playing a Recording51
- Rename a Recording51
- Delete a Recording51
Video Calls52
- Tips for Video Calls52
- Place a Video Call53
- Start Video During a Call53
- Stop Sending Video During a Call53
- Video Call Settings53
- Mixed Audio and Video Calls57
- No Video from the Far Side57
- Using a USB Camera with Your Phone57
  - Use the Privacy Shutter on the Camera to Stop Sending Video57
  - Camera Status Indicators and Messages58
- Managing Video Calls Without a USB Camera59
Conference Calls60
- Audio Conference Calls60
Shared Lines62
- Shared Line Limitations62
- Answering Calls on Shared Lines62
- Missed and Received Calls on Shared Lines62
- Hold a Call Privately on a Shared Line62
Call Lists and Directories64
- Recent Calls64
- Favorites and Contact Lists66
  - Managing Favorites66
  - Using Buddy Lists67
- Contact Directory70
- Corporate Directory71
  - Searching the Corporate Directory72
  - Add Corporate Directory Contacts to the Local Directory72
Accessing, Sending, and Broadcasting Messages74
- Accessing Voicemail74
  - Access Voicemail Messages74
  - Remove the Message Alert75
- Instant Messaging75
- Broadcasting Messages with Group Paging76
- Broadcasting Messages with Push to Talk79
Poly CCX Phone Settings83
- Password Required to Access Basic Settings83
- Set the System Language83
- Disable Call Waiting84
- Time and Date Display84
  - Change the Time and Date Format84
  - Disable the Time and Date Display84
- Backlight Intensity and Timeout84
  - Set the Backlight Intensity85
  - Set the Backlight Timeout85
- Changing Your Background85
- Screen Savers87
- Use Your Phone as a Digital Picture Frame89
  - Picture Frame Icons89
- Power Saving Mode90
  - Change Your Office Hours for Power Saving Mode90
  - Change Idle Timeouts for Power Saving Mode90
- Changing Audio Settings91
- Updating Your Buddy Status92
  - Update Your Buddy Status92
  - Automatically Update Your Buddy Status92
- Security Classification93
  - View the Security Classification for Your Phone93
  - Modify Security Classification Level93
- Clear Call Logs and Contacts93
- Restrict Call Log and Contact Uploads94
Phone Applications95
- Using the Calendar95
- Navigating the Web and Idle Browsers96
  - View the Idle Browser97
  - Open the Web Browser97
- Using the Launch Pad98
Connecting Bluetooth and USB Devices100
- Enable Bluetooth100
- Using Bluetooth Devices on Your Phone100
- Using Electronic Hookswitch103
Connecting to a Wireless Network105
- Connect to a Wireless Network105
- Disconnect from a Wireless Network105
- Remove a Wireless Network106
Broadsoft Features107
- Broadsoft Directories107
- Managing Broadsoft UC-One Favorites and Contacts109
- Broadsoft UC-One Simultaneous Ring112
- Broadsoft Executive-Assistant113
- Access the Call Actions for Broadworks Dynamic Busy Lamp Field (BLF)117
Ribbon Communications Features118
- Ribbon Communications Multiple Appearance Directory Number - Single Call Appearance118
- Managing the Ribbon Communications Address Books120
  - Using the Global Address Book121
  - Using the Personal Address Book122
Accessibility Features124
- Users Who Are Deaf or Hard of Hearing124
- Users with Limited Mobility125
- Users Who Are Blind, Have Low Vision, or Have Limited Vision125
Maintaining Your Phone126
- Investigate Warnings126
- Remove Warnings126
- Reboot Your Phone127
- Update the Phone's Configuration127
- Test the Hardware127
- Clean the Touchscreen127
- View Software Details128
- Updating the Phone Software128
- CSTA Lines129
Troubleshooting130
- Speakerphone130
- USB Port130
- Check the Status of the Calendar131
- Ribbon Communications Address Book131
  - View the Status of the Personal Address Book131
- Polycom Desktop Connector131
- Troubleshoot Audio and Echo Issues132
- Bluetooth Headset Issues132
- Recording Issues and Solutions133
- Reset the Phone to Factory Defaults133

Poly CCX Series User Manual

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Brand	Poly
Model	CCX Series
Category	Telephone
Language	English