Reboot Your Phone
To assist with troubleshooting, your system administrator may ask you to restart your phone.
Caution: Before you restart the phone, contact your system administrator. If the phone is
malfunctioning, you may be able to restore normal operation without restarting it. Additionally,
your system administrator may want to troubleshoot the phone before you restart it. You do
not need to restart the phone to update its configuration.
Procedure
1. Go to Settings > Basic > Reboot Phone.
2. Select Yes.
The restart process begins, and the process ends when the Home screen displays.
Update the Phone’s Configuration
Your system administrator may ask you to update the configuration for your phone to apply any changes
to the phone settings, which you can do without rebooting it.
Procedure
1. Go to Settings > Basic.
2. Select Update Configuration.
A confirmation message displays.
3. Select Yes.
The configuration updates. The phone may reboot, depending on which settings you changed.
Test the Hardware
If you're experiencing issues with your phone, your system administrator may ask you to test the phone
hardware.
Test the display, microphones, and speaker. Contact your system administrator for instructions on how to
perform these tests.
Procedure
1. Go to Settings > Status > Diagnostics.
2. Select Test Hardware and select an option from the list.
Clean the Touchscreen
The phone screens require minor maintenance, but you may need to clean the screen periodically.
Before you clean the screen, disable it so you don’t activate phone functions while you wipe the
touchscreen.
Maintaining Your Phone
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