Retrieving Parked Skype for Business Calls
Parked calls are placed in the call orbit and given a retrieval number to retrieve the call. When someone
retrieves a parked call, a notification showing that the call was picked up and by whom is shown on the
phone of the person who parked the call.
If no one retrieves a parked call within a set time limit, the call is returned to the person who parked the
call. For example, if Betty parked a call and no one retrieves it, the server returns the call to Betty's line. If
Betty doesn’t answer the parked call after it’s returned, the call is sent to the default line on the server. If
the call is not answered, the call is terminated. The time limit for parked calls and the default line are set
by the system administrator.
Retrieve a Parked Skype for Business Call on Another Phone
You or anyone on your network can retrieve a parked call by dialing the retrieval number.
Procedure
1. Select New Call and dial the retrieval number.
For example, dial #1347.
Retrieve Parked Skype for Business Calls on the Same Phone
You can retrieve a parked call on the same phone where the call was parked.
Procedure
1. Do one of the following:
• Press the Retrieve soft key.
• Select New Call and dial the retrieval number. For example, dial #1347.
Managing Calls
On VVX business media phones, you can see the number of calls on the line from the Lines screen, as
shown next. A green light on the line key indicates a line with an active call, and a red light indicates a line
with one or more held calls.
Multiple Calls on phone lines on the Lines screen
Audio Calls
Polycom, Inc. 49
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