1 – Introduction
Technical Support
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1.13
Technical Support
Customers should contact their authorized maintenance provider for technical
support of their QLogic switch products. QLogic-direct customers may contact
QLogic Technical Support; others will be redirected to their authorized
maintenance provider.
Visit the QLogic support Web site listed in Contact Information for the latest
firmware and software updates.
1.13.1
Availability
QLogic Technical Support for products under warranty is available during local
standard working hours excluding QLogic Observed Holidays.
1.13.2
Training
QLogic offers certification training for the technical professional for both the
SANblade™ HBAs and the SANbox switches. From the training link at
www.qlogic.com, you may choose Electronic-Based Training or schedule an
intensive "hands-on" Certification course.
Technical Certification courses include installation, maintenance and
troubleshooting QLogic SAN products. Upon demonstrating knowledge using live
equipment, QLogic awards a certificate identifying the student as a Certified
Professional. The training professionals at QLogic may be reached by email at
tech.training@qlogic.com.
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