Ricoh SP 311DN User Manual

Troubleshooting
M154/M155/M174/M175/A0A7/M287/M0BB 6-18 SM
6.7 TROUBLESHOOTING
6.7.1 JAM/PAPER FEED PROBLEM
problem Cause/Solution
Paper does not feed
smoothly.
 Use supported types of paper.
 Load paper correctly, making sure that the paper guides
are properly adjusted.
 If the paper is curled, straighten the paper.
 Take out the paper from tray and fan it well. Then,
reverse the top and bottom of the paper, and put it back
in the tray.
Paper jams occur
frequently.
 There remain pieces of paper in the paper path.
 Poor contact or disconnection of the sensor.
 There is some foreign body in the paper guides of the
paper path.
 If there are gaps between the paper and the paper
guides, adjust the paper guides to remove the gaps.
 Avoid printing on both sides of paper when printing
images that contain large solid areas, which consume a
lot of toner.
 Use supported types of paper.
 Load paper only as high as the upper limit markings on
the paper guide.
 Make sure that the friction pads and paper feed rollers
are clean. Clean the Friction Pad and Paper Feed
Roller.

Ricoh SP 311DN Specifications

General

Color	No
Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 600 DPI
Time to first page (black, normal)	8 s
Print speed (black, normal quality, A4/US Letter)	28 ppm
Printing colors	Black
Maximum duty cycle	20000 pages per month
Number of print cartridges	1
Page description languages	PCL 5e, PCL 6
Mobile printing technologies	Not supported
Total input capacity	300 sheets
Total output capacity	125 sheets
Maximum print size	210 x 297 mm
Duplex media weight	60 - 105 g/m²
Paper tray media types	Plain paper
Paper tray media weight	52 - 162 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
Standard interfaces	Ethernet, USB 2.0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Server operating systems supported	Windows Server 2003, Windows Server 2008, Windows Server 2012
Windows operating systems supported	Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (max)	890 W
Power consumption (printing)	- W
Power consumption (PowerSave)	50 W
Sustainability certificates	ENERGY STAR
Product color	Black, White
Supported network protocols	TCP/IP, IPP

Weight and Dimensions

Depth	382 mm
Width	370 mm
Height	262 mm