Hardware Installation and Reference Guide Troubleshooting
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5 Troubleshooting
5.1 General Troubleshooting Procedure
5.2 Common Troubleshooting Procedures
You forget the login
password.
You forget the password after
manually configuring it.
Please contact Ruijie Networks Customer Service
Department for technical support.
The status LED is off after
the switch is powered
on.
No power is supplied to the device.
The power cable is loose.
Check whether the power socket in the equipment
room is normal.
Check whether the power cord of the switch is in
good contact.
Check whether the fan is blocked or damaged.
Services on the switch have been stopped. Check
in time the working environment of the switch,
clean the dust on the cabinet and enhance
The switch does not function properly.
Check whether the switch is properly
installed in the rack.
Check whether the power cord is properly connected.
Check whether the indicators are normal.
Check whether the serial port is connected correctly and
whether serial port parameter settings are correct.
Check whether port cables are connected correctly.
Contact Ruijie technical support for
any hardware faults.