Troubleshooting_45
Common Windows problems
Back of printouts
are dirty
• Check for leaking toner. Clean the inside of
the machine. See page 33.
Solid Color or
Black pages
• The toner cartridge may not be installed
properly. Remove the cartridge and reinsert
it.
• The toner cartridge may be defective and
need replacing. Remove the toner cartridge
and install a new one. See page 36.
• The machine may require repair. Contact a
service representative.
Loose toner
• Clean the inside of the machine. See page
33.
• Check the paper type and quality. See page
26.
• Remove the toner cartridge and install a
new one. See page 36.
• If the problem persists, the machine may
require repair. Contact a service
representative.
Character Voids
Character voids are white areas within parts of
characters that should be solid black:
• If you are using transparencies, try another
type of transparency. Because of the
composition of transparencies, some
character voids are normal.
• You may be printing on the wrong surface
of the paper. Remove the paper and turn it
around.
• The paper may not meet paper
specifications. See page 26.
Horizontal stripes
If horizontally aligned black streaks or smears
appear:
• The toner cartridge may be installed
improperly. Remove the cartridge and
reinsert it.
• The toner cartridge may be defective.
Remove the toner cartridge and install a
new one. See page 36.
• If the problem persists, the machine may
require repair. Contact a service
representative.
CONDITION SUGGESTED SOLUTIONS
A
A
AaBbCc
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AaBbCc
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Curl
If the printed paper is curled or paper does not
feed into the machine:
• Turn over the stack of paper in the tray.
Also try rotating the paper 180° in the tray.
• Change the printer option and try again. Go
to printer properties, click Paper tab, and
set type to Thin Paper. Refer to the
Software section for details.
An unknown image
repetitively appears
on a next few
sheets or loose
toner, light print, or
contamination
occurs.
Your printer is probably being used at an
altitude of 1,000 m (3,281 ft) or above.
The high altitude may affect the print quality
such as loose toner or light imaging. You can
set this option through Printer Settings Utility
or Printer tab in printer driver’s properties. See
page 25.
CONDITION SUGGESTED SOLUTIONS
“File in Use”
message appears
during installation.
Exit all software applications. Remove all
software from the StartUp Group, then restart
Windows. Reinstall the printer driver.
“General Protection
Fault”, “Exception
OE”, “Spool32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows
and try printing again.
“Fail To Print”, “A
printer timeout error
occurred.” messages
appear.
These messages may appear during printing.
Just keep waiting until the machine finishes
printing. If the message appears in ready mode
or after printing has been completed, check the
connection and/or whether an error has
occurred.
Refer to the Microsoft Windows documentation that came with your
computer for further information on Windows error messages.
CONDITION SUGGESTED SOLUTIONS
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