226
GB
Table of
contents
Sample photo Menu Index
Not sure if the OS of the computer is compatible with the camera.
• Check “Recommended computer environment” (page 206).
The computer does not recognize the camera.
• Check that the camera is turned on.
• When the battery level is low, install the charged battery pack, or use the AC-PW20 AC Adaptor (sold
separately).
• Use the USB cable (supplied) for connection.
• Disconnect the USB cable, and connect it again firmly.
• Set [USB Connection] to [Mass Storage] (page 181).
• Disconnect all equipment other than the camera, the keyboard and the mouse from the USB terminals
of your computer.
• Connect the camera directly to your computer without passing through a USB hub or other device.
Cannot copy images.
• Make the USB connection by properly connecting the camera with your computer (page 211).
• Follow the designated copy procedure for your OS.
• When you shoot images with a memory card formatted by a computer, you may not be able to copy
the images to a computer. Shoot using a memory card formatted by your camera.
Cannot play back images on a computer.
• If you are using “PlayMemories Home,” refer to the “PlayMemories Home Help Guide.”
• Consult the computer or software manufacturer.
The image and sound are interrupted by noise when viewing a movie on a
computer.
• You are playing back the movie directly from the memory card. Import the movie to your computer
using “PlayMemories Home” and play it back.
After making a USB connection, “PlayMemories Home” does not start
automatically.
• Make the USB connection after the computer is turned on (page 211).
Cannot insert a memory card.
• Insertion direction of the memory card is wrong. Insert the memory card in the correct direction.
Cannot record on a memory card.
• The memory card is full. Delete unnecessary images (pages 41, 115).
• An incompatible memory card is inserted.
Formatted the memory card by mistake.
• All the data on the memory card is deleted by formatting. You cannot restore the data.
Computers
Memory card
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