Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM3
Low sound quality
Turn down the volume of the connected device if it is too loud.
Keep the headset away from microwave ovens, Wi-Fi devices, etc.
Bring the headset closer to the Bluetooth device. Remove any obstacles between the headset and the Bluetooth
device.
Keep the headset away from a TV.
Switch the Bluetooth connection to A2DP by operating the Bluetooth device when HFP or HSP is set.
If you connect a device with a built-in radio or tuner to the headset, broadcasts may not be received or the sensitivity
may be reduced. Move the headset away from the connected device and try again.
If you have previously connected the headset to this Bluetooth device, only an HFP/HSP Bluetooth connection may
be established when the headset is turned on. Use the Bluetooth device to connect via an A2DP Bluetooth
connection.
When listening to music from a computer on the headset, the sound quality may be poor (e.g., difficult to hear the
singer's voice, etc.) for the first few seconds after a connection is established.
This is due to the computer specifications (prioritizes communication at the start of transmission and then switches to
prioritizing audio quality several seconds later) and is not a headset malfunction. If the sound quality does not
improve after a few seconds, lightly double-tap the touch sensor control panel of the headset (about 0.4-second
intervals). Or you can use the computer to establish an A2DP connection. For the operations on your computer, refer
to the operating instructions supplied with your computer.
4-740-049-11(3) Copyright 2018 Sony Corporation
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