36
Model C712Important: Operator Checklist
Section 8 Troubleshooting Guide
PROBLEM PROBABLE CAUSE REMEDY PAGE
REF.
1. No product is being
dispensed.
a. Low on mix. The MIX
OUT light is on.
a. Add mix to the mix
hopper. Return to AUTO
mode.
30
b. The power switch is in the
OFF position.
b. Place the power switch to
ON and select AUTO.
29
c. Machine not in AUTO
mode.
c. Select AUTO and allow
machine to cycle off
before drawing product.
30
d. Beater motor is out on
reset. The BEAT ER
OVERLOAD message
displayed.
d. Turn the machine off.
Press the reset button.
Restart the machine in
AUTO.
---
e. The pump motor is not
running in the AUTO
mode.
e. Push the pump reset
button. Check pump motor
is operating when the
draw valve is raised.
15
f. Freeze-up in mix inlet
hole.
f. Call an authorized service
technician.
---
g. The mix pump ball crank
is broken.
g. Call an authorized service
technician.
---
h. Feed tube or check ring
not properly installed.
h. Make sure feed tube and
rubber check ring are
properly installed.
27, 30
i. Butterfat buildup in the
pump.
i. Carefully remove the mix
pump, clean and reinstall.
32
2. The product is too soft. a. Draw rate is set too fast. a. Adjust draw rate of 5 to 7
1/2 oz. (142 g. to 213 g.)
of product by weight in 10
seconds.
25
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