Section 8
8-1
Model C722
Troubleshooting Guide
8
Troubleshooting Guide
Table 8-1
Problem Probable Cause Remedy
Page
Ref.
1. No product is being
dispensed.
a. The mix out light is on—low on mix. a. Add mix to mix hopper. Return to
Auto mode.
6-9
b. Power switch is in the OFF position. b. Turn power switch to ON position and
select Auto.
6-9
c. Machine not in Auto mode. c. Select AUTO and allow machine to
cycle off before drawing product.
6-9
d. Beater motor is out on reset. The
BEATER OVERLOAD message
displayed.
d. Turn machine off. Press the reset
button. Restart the machine in Auto.
5-8
e. Pump motor control is out on
internal overload.
e. Turn power switch off. Remove and
clean mix pump. Allow at least 2
minutes for power switch to remain off
for control to reset. Once power is
restored, before installing pump,
press Pump key and verify the pump
shaft rotates counterclockwise.
Note: If this does not correct the
problem or if rotation is clockwise, call
a service technician.
- - -
f. Feed tube or check ring not properly
installed.
f. Make sure feed tube and rubber
check ring are properly installed.
6-7, 6-9
g. Butterfat buildup in the pump. g. Carefully remove the mix pump.
Clean and reinstall.
6-11
h. Freeze-up in mix inlet hole. h. Call a service technician. - - -
i. The mix pump ball crank is broken. i. Call a service technician. - - -
2. No control panel
functions (power switch
is on).
a. Machine is unplugged. a. Plug into wall receptacle. - - -
b. Circuit breaker OFF or blown fuse. b. Turn the breaker ON or replace the
fuse.
- - -
3. The product is too soft. a. Draw rate is set too fast. a. Adjust draw rate: 5 oz. to 7-1/2 oz.
(142 g to 213 g) of product by weight
in 10 seconds.
6-5
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