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Troubleshooting

If you encounter problems while using the product, use the troubleshooting information to help

determine the problem and find possible solutions.

General problems

Problem Solution

I can't obtain the location of the

watch.

•Make sure the SIM card is inserted correctly into the

watch.

•Check if the watch is connected to the cellular network.

•Check if the watch is in arrears.

•If the problem persists, restart the watch by pressing the

side button for 15 seconds.

I can't charge the watch.

•Make sure you are using the supplied USB cable.

•Make sure the USB port of the watch is clean.

•If the problem persists, restart the watch by pressing the

side button for 15 seconds.

I can't pair the watch with my

phone.

•Make sure the SIM card is inserted correctly into the

watch.

•Check if the watch is connected to the cellular network.

•Check if the watch is in arrears.

•If the problem persists, restart the watch by pressing the

side button for 15 seconds.

Function problems

Problem Solution

How to add a watch contact?

To add a watch contact, follow these steps:

1. Open the TCL Connect app on your phone.

2. Select the watch as desired.

3. Tap More > Watch contacts.

4. Tap

at the upper-right corner to add a contact

manually or by sharing QR code.

TCL MT42X User Manual

Other manuals for TCL MT42X