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5 Pre-Installation
The COM2000 System is quite a bit different from the DIRECTV set-top box (STB) receiver
traditionally used in these installations. This is because the COM1000 does not natively decode
any audio or video, instead relying upon other devices in the system to decode and display the
MPEG streams it produces. Furthermore, the COM2000 does not have any native user interface.
Controlling and monitoring the COM2000 requires an internet enabled device such as a laptop
computer. We recommend using the Chrome browser.
5.1 Training and Support
It is expected that every installer has completed the COM2000 training provided by Distributors
and Technicolor. Before starting an installation, you should have the following resources
available:
Access to this manual.
Contact information for the technical support department of your distributor.
Technicolor website and support numbers
o http://www.technicolor.com/en/solutions-services/connected-home/commercial-video-
solutions/library
o Toll Free (844) 893-2494
o Email: mcssupport@technicolor.com
5.2 Required Tools
A successful installation is dependent on having the proper tools on the jobsite. Below is a list of
recommended tools. Not listed are basic hand tools required for installation work.
DIRECTV Advanced Installation Meter (AIM).
Digital signal level meter
Laptop computer and CAT5 cables
#10 Torx driver
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