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11 Software Upgrade Procedures
When you first receive your COM2000 system, your distributor should have already installed the
most recent software on every COM46 card and QAM6. However, since we work to
continuously improve the software associated with the system, you may find it useful to stay
up-to-date as future versions are released. Please check www.technicolor.com/mcs for the latest
software for your system.
Note: The latest software releases covered in this manual are:
COM46 - ST03.02.21
QAM6 – QAM24_01.11.09
The following sections will explain in detail the upgrade options that were touched upon earlier
within the file transfer utility located under the Tune command and on the PairingInfo page.
11.1 Preparing for a Software Upgrade
Technicolor will at times releases new versions of software for the COM46 and QAM6 products.
Notifications are sent to product distributors with release notes. New software may address
performance enhancements and provide new features. It is recommended that the first step in any
troubleshooting process is to update the components to the latest software version. Contact your
distributor or Technicolor Support for the latest software version. Upon receipt save the file in a
known location on a computer to be used for service purposes. In most cases the software will
need to reside on a local machine networked to the COM2000. If you have a VPN route to the
system a remote computer should work to transfer the software to the COM46 TFP.
There are several different mechanisms available for upgrading the software in the COM2000.
Before proceeding any further, it is recommended that you first visit Section 5.2.1 on setting up
your network connections. If you are planning to use an external TFTP or FTP server review
Sections 5.1.5 and 5.3 on using FTP/TFTP and configuring your server in order to ensure that
everything is properly configured to perform this operation. Otherwise, one of the COM46s in the
system can be configured as a TFTP server.
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